Frequently Asked Questions
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How long does shipping take?
We have a wide variety of products, which is why we cannot guarantee the immediate availability of all items. Your order will be shipped from our warehouse within 72 business hours. If you have any questions regarding the immediate availability of a specific product, please call us and we will confirm it for you.
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What payment methods do you accept?
You can pay for your order by credit card through our website, by bank transfer, or in cash if you pick up your order at our offices. We use a secure payment system with SSL certification, the most secure and widely used. Your bank details are encrypted directly and sent to the payment platform without passing through our website.
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Can I place an order by phone?
That's right, you can contact us by phone to place your orders, and then pick them up at our offices or we can send them to your home.
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Can I pick up the order at the offices?
You can pick up your order during business hours. To do so, once you have completed your order, select "Collection at our offices." We recommend contacting us beforehand if you haven't received a confirmation email.
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Is the product I will receive the same as the one in the photo?
The product photos on our website are updated as wineries make label changes; however, occasionally there may be some variation due to a very recent change.
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Is registration required?
Registration is not required, but we recommend it to become a club member and access guaranteed discounts, make purchases faster and easier, and stay informed about all our news. You can register when making your purchase or here.
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Can I request an invoice?
You can request an invoice for your order once it has been confirmed and shipped. When making your purchase, you must request it and provide the necessary information.



